Return & Refund
Not quite right?
We'll make it easy.
We want you to feel confident with every order. Here's exactly how returns, exchanges, and refunds work — no confusion, no judgment.
Our Policy
You may request a return or exchange within 14 days of delivery. To be eligible, items must be unused, unopened, and in their original packaging with all seals intact. Because of the personal nature of our products, this condition is firm and helps us maintain the highest hygiene standards for every customer.
For health and safety reasons, intimate products that have been opened, used, or removed from their sealed packaging cannot be returned or exchanged. This applies even if the item is unwanted, unless it arrived defective or incorrect.
What's Eligible
- Items in original, unopened, factory-sealed packaging
- Products damaged in transit or received defective
- Incorrect items shipped in error
- Unopened accessories, apparel, and non-intimate items within 30 days
How to Start a Return
Reach out
Email us at returns@dildotoy.shop with your order number and reason for return. No need to explain further than you're comfortable with.
Get your label
We'll confirm eligibility and send a prepaid, unmarked return label straight to your inbox within one business day.
Pack it up
Repackage the item securely in its original, sealed packaging and attach the label. No branding on the outer box.
We take it from there
Once received and inspected, we'll process your refund or exchange and send you a confirmation email.
Refund Timeline
| Step | Typical time |
|---|---|
| Return received & inspected | 1–2 business days |
| Refund issued to original payment method | 2–5 business days |
| Reflected on your statement | Depends on your bank, usually 3–7 days |
Damaged or Incorrect Items
If your order arrived damaged, defective, or incorrect, contact us within 7 days of delivery with a photo of the item. We'll cover return shipping and send a replacement or full refund at no extra cost — no questions asked.
Exchanges
Prefer a different size, style, or color? We're happy to exchange unopened, sealed items within the same 14-day window. Just let us know your preference when you request your return, and we'll ship the replacement as soon as we receive the original.
Still have questions?
Our support team is quick, discreet, and always happy to help sort things out.
Contact Support