Shipping policy
Fast, careful,
and completely private.
From the moment you check out to the moment it's at your door, here's exactly how your order travels — quietly and on time.
Order Processing
Orders are processed within 1–2 business days of purchase (Monday–Friday, excluding holidays). Once your order ships, you'll receive a confirmation email with tracking information. During high-volume periods, processing may take slightly longer — we'll always let you know if there's a delay.
Discreet by Design
Privacy isn't an afterthought — it's built into every shipment. Here's how we keep things low-key from warehouse to doorstep:
Plain packaging
Unmarked boxes with no logos, product images, or descriptive text on the outside.
Discreet billing
A neutral company name appears on your card or bank statement — never the product name.
Neutral sender
The return address on the label gives no indication of what's inside.
Shipping Methods & Rates
| Method | Estimated delivery | Cost |
|---|---|---|
| Standard Shipping | 3–7 business days | Free over [$X] / [$Y] flat rate |
| Expedited Shipping | 2–3 business days | [$Z] flat rate |
| Overnight Shipping | 1 business day | Calculated at checkout |
| International Shipping | 7–21 business days | Calculated at checkout |
Tracking Your Order
Confirmation email
As soon as your order ships, you'll receive an email with a tracking number and carrier link.
Track anytime
Use the link to follow your package's journey in real time, right up to delivery.
Delivery notification
Most carriers will notify you the day of delivery so you can plan accordingly.
International Orders
We ship to most countries worldwide. International orders may be subject to customs fees, import duties, or taxes imposed by the destination country — these are the responsibility of the customer and are not included in your order total. Delivery times can vary depending on local customs processing.
Customs declarations are completed using neutral, generic terms to protect your privacy wherever possible, in line with each country's shipping regulations.
Delayed, Lost, or Missing Packages
If your tracking shows delivered but you haven't received your package, please check with neighbors or your building's front desk first, then reach out to us within 5 days. For packages that appear lost or significantly delayed in transit, contact our support team — we'll work with the carrier to locate it or send a replacement.
Address Changes
Need to update your shipping address? Contact us as soon as possible after placing your order. We can make changes before your order ships, but once it's in transit, we're unable to redirect it.
Questions about your order?
We're happy to check on tracking, delivery windows, or anything shipping-related.
Contact Support